Shipping Rates and Delivery Options

 

I Shipping rates are calculated based on the weight and volume of your order.

 

(i) Standard Shipping

  • 24-48 hours for your order to be processed
  • Your order will be dispatched within 5-10 days
  • Delivery times vary based on location
  • Covid affects the delivery times

Coronavirus situation impacts deliveries

Over the last few months, and as a result of the COVID working restrictions globally, we have experienced increased transport issues.

And while we’re doing everything we can to deliver your purchases quickly as possible, we hope you understand that these additional restrictions may result in increased delays. The cost of shipping is unfortunately also fluctuating, but we are doing our best to ensure the best freight rates. In some cases, you may receive some shipments from more than one location to ensure we can deliver promptly.

We want to reassure you that we are working tirelessly under these difficult and unprecedented circumstances with a firm commitment to serve you and your customers as efficiently as possible.

Thank you for your ongoing support and patience whilst we work through these challenging times together.

(ii) A tracking number will be sent after the payment and can be used to track the shipping status.

 

(iii) Orders ship only Monday to Friday, not on weekends or public holidays.

 

II International Shipping

Customs regulations vary from country to country. It is the customer’s responsibility to ensure that the products they ordered are not restricted in their country.

Swanson cannot guarantee that your order will be accepted by customs.

Customers are responsible for paying any import taxes and/or customs duties.

 

Swanson Health Asia Pacific standard shipments are to the following countries:

  • Hong Kong
  • Taiwan
  • Singapore
  • Vietnam
  • Philippines
  • Thailand
  • Malaysia
  • Indonesia

Shipping to other countries than above are quoted upon request.

 

III Freight Forwarding Shipments

Swanson Health Asia Pacific is not responsible for any losses, damages or delays due to the actions or inactions of third-party freight forwarding shipping services.